Privacy policy

Last updated: September 8, 2026

RAY Perfume is a brand operated by Project Litl. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and transaction details

  • Payment-related information required to process your order

  • Information you provide when contacting customer support

  • Device, browser, and website usage information

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and improve our website and services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Process payments and provide order confirmations

  • Arrange shipping and delivery

  • Communicate with you about your orders

  • Respond to customer support requests

  • Process eligible returns, refunds, or exchanges

  • Improve our products, website, and customer experience

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted by law

3. Payment Information

Payments may be processed through third-party payment service providers. We do not intend to store your complete debit or credit card details on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties that help us operate our business, including:

  • Shopify and website service providers

  • Payment processors

  • Shipping and logistics partners

  • Technology and IT service providers

  • Customer support and business service providers

  • Marketing and advertising service providers, where applicable

We only share information where reasonably necessary to provide services, operate our business, comply with legal obligations, or protect our rights.

We do not sell your personal information for monetary consideration.

5. Shopify

Our online store is powered by Shopify. Shopify and its service providers may process information relating to your use of our website, orders, and transactions in order to provide their services.

You can review Shopify's privacy practices through Shopify's Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Support advertising and marketing activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

11. Children's Privacy

Our website and products are not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with the revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

RAY Perfume
Operated by Project Litl

Phone: +91 6282-600342
Email: info@projectlitl.com