Terms & Conditions

Last updated: September 8, 2026

Welcome to RAY Perfume. These Terms & Conditions govern your use of our website and your purchase of products from us.

RAY Perfume is a brand operated by Project Litl.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, fragrance information, and other details displayed on our website are accurate.

However, slight variations in product appearance, packaging, colour, or other visual details may occur.

Fragrance perception can also vary from person to person. Differences in individual skin chemistry, application, environment, and personal preference may affect how a perfume smells or performs.

2. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, cancel, or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other operational issues.

If an order is cancelled after payment has been received, any applicable refund will be processed through the original payment method or applicable payment provider.

3. Pricing and Payment

All product prices displayed on the website are subject to change without prior notice.

We use third-party payment service providers to securely process payments. Your payment may be subject to the terms and conditions of the applicable payment provider.

We are not responsible for delays or failures caused by third-party payment providers, banks, or payment networks.

4. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe provided at checkout or during the ordering process.

Delivery times may vary due to factors outside our control, including courier delays, weather, holidays, incorrect address information, or other unforeseen circumstances.

Customers are responsible for providing accurate and complete delivery information when placing an order.

5. Returns, Refunds and Exchanges

Our Return & Refund Policy applies to eligible returns, refunds, and exchanges.

Perfumes cannot be returned or refunded once the package has been unboxed or the product has been opened, except where required by applicable law or where a damaged or defective product claim is approved under our Return & Refund Policy.

For damaged or defective products, an appropriate continuous, unedited unboxing video may be required to verify the condition of the product when received.

Damage or defects must be reported within 3 days of delivery.

Please refer to our Return & Refund Policy for the complete requirements and process.

6. Damaged or Defective Products

If your order arrives with a broken or defective product, please contact us within the applicable reporting period.

Claims will be reviewed by our team. Once a claim is reviewed and approved, we will initiate the applicable refund or exchange in accordance with our Return & Refund Policy.

7. Proper Use of Products

Our perfumes are intended for their normal and intended cosmetic use.

Customers should follow the product instructions and applicable warnings provided with the product.

Do not intentionally misuse, modify, or tamper with the product or its packaging.

8. Intellectual Property

All content on this website, including brand names, logos, product images, photographs, graphics, text, designs, videos, and other materials, belongs to or is used by RAY Perfume / Project Litl unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

9. Website Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of our website.

• Submit false, misleading, or fraudulent information.

• Use our website to engage in fraudulent transactions or activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

10. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics services, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, RAY Perfume and Project Litl will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of our website will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

RAY Perfume
Operated by Project Litl

Phone: +91 6282-600342
Email: info@projectlitl.com