Shipping Policy

Last updated: September 8, 2026

RAY Perfume is a brand operated by Project Litl.

We aim to process and deliver your orders safely and efficiently. Please review the following shipping terms before placing your order.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during periods of high order volume may require additional processing time.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 10–14 business days, depending on the delivery location and courier service.

Delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions, public holidays, remote locations, or other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms specified at the time of the offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and PIN code.

RAY Perfume / Project Litl is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

5. Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to follow the progress of your shipment through the applicable courier service.

6. Delayed Deliveries

If your order is delayed beyond the estimated delivery timeframe, please contact us so that we can check the shipment status with the courier.

Courier delays do not automatically qualify an order for cancellation, refund, or compensation.

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package before opening it.

For damaged or defective products, please follow the requirements outlined in our Return & Refund Policy, including the requirement for a continuous, unedited unboxing video where applicable.

8. Failed or Returned Deliveries

If a shipment is returned to us because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if the order is requested to be shipped again.

Any refund for a returned shipment will be handled in accordance with our Return & Refund Policy and applicable law.

9. Contact Us

For shipping-related questions or assistance, please contact us:

RAY Perfume
Operated by Project Litl

Suite No. A86, Door No. 63/700, D Space, 6th Floor, Sky Tower, Mavoor Road Junction, Bank Road, Kozhikode - 673001, Kerala, India

Phone: +91 6282-600342
Email: info@projectlitl.com