Refund policy

Last updated: September 8, 2026

Return & Refund Policy

RAY Perfume is a brand operated by Project Litl.

We want you to receive your order in perfect condition. Please read the following policy before placing your order.

No Returns or Refunds After Unboxing

Due to hygiene and product-safety reasons, perfumes cannot be returned or refunded once the package has been unboxed or the product has been opened.

Damaged or Defective Products

If your perfume arrives damaged or defective, you may be eligible for a replacement or refund.

Examples include:

  • Broken or cracked perfume bottle

  • Spray nozzle not working

  • Product damaged during transit

Unboxing Video Requirement

To claim a replacement or refund for a damaged or defective product, you must provide a continuous, unedited unboxing video.

The video must clearly show:

  1. The unopened package before opening.

  2. The package being opened.

  3. The plastic seal being removed/opened.

  4. The perfume and its packaging immediately after opening.

  5. The damage or defect clearly visible.

Claims without a proper unboxing video may not be accepted.

Reporting Period

Any damage or manufacturing defect must be reported within 3 days of delivery.

Please contact us within this period with:

  • Your order number

  • The unboxing video

  • Clear photos/videos of the damaged or defective product

  • A brief description of the issue

Claims submitted after 3 days of delivery may not be eligible for a replacement or refund.

Verification & Resolution

All claims will be reviewed by our team. Once your claim is reviewed and approved, we will initiate the applicable refund or exchange.

For approved exchanges, a replacement product will be arranged subject to product availability. For approved refunds, the refund will be initiated to the original payment method, subject to the applicable payment processing timelines.

We reserve the right to reject claims where the required evidence is not provided or where the damage appears to have occurred after delivery.

Important: Please do not discard the product, packaging, or shipping materials until your claim has been reviewed and resolved.

Contact Us

For return, refund, damage, or defect-related queries:

Phone: +91 6282-600342
Email: info@projectlitl.com